FAQ

Where is my order confirmation?

You receive two emails: one when you order, one when we ship, with your tracking number. If you don't see them, check your spam folder first.

How long does delivery take?

Orders are processed within 2 to 3 working days. Delivery time then depends on your location and carrier conditions; the estimated delivery window is shown on each product page, and you can follow your parcel with your tracking number.

Do you ship outside the UK?

Not at the moment. We ship to the United Kingdom only, with free delivery.

Can I change my address?

Yes, if your order has not shipped yet. Message us on WhatsApp as soon as possible.

How do I choose my size?

See our Size Guide, or message us on WhatsApp at +44 7441 425876 and we will tell you which size to take for the exact item you want.

How do I return something?

You have 30 days from delivery. Message us on WhatsApp at +44 7441 425876 with your order number and we will send you the return address and instructions. Full details on our Returns page.

What if my item is faulty or wrong?

Send us a photo on WhatsApp within a few days of delivery. We cover the return cost and replace or refund it.